Terms & Services

Last updated 5 October 2026

These Terms & Services govern your use of the Elite Auto Warranty website at elitemobileautodetail.com and the way you request information about vehicle service contracts from Elite Auto Warranty (“Elite”, “we”, “us”). They are a legal agreement between you and Elite. If you do not agree, do not use the site and do not send us a quote or claim request.

A vehicle service contract, if one is issued, is a separate written agreement. That contract, not these website terms and not any page, email summary, or illustration, controls coverage, exclusions, limits, deductibles, and cancellation. Nothing on this website is an offer of coverage, a binder, or proof that a repair will be paid.

1. Using this website
2. Quotes and applications
3. Nature of a service contract
4. Eligibility
5. What a schedule can include
6. Exclusions you should expect
7. Your maintenance duties
8. Claims
9. Deductibles, limits, and payment
10. Term, renewal, and cancellation
11. Transfer
12. Acceptable use
13. Intellectual property
14. Disclaimers and liability
15. Changes and contact

1. Using this website

The site is an information and request channel. It describes how Elite thinks about auto warranty coverage, shows illustrated prices, and collects the details we need to reply. Forms on the site check that your entries are complete in your browser. You must give accurate information. We may refuse a request that is incomplete, inconsistent, or about a vehicle we do not administer.

You must be able to enter a contract for yourself. If you send information about someone else’s vehicle, you confirm you are allowed to do that. Do not send payment card numbers, government identity numbers, or medical information through any form.

We may suspend or change pages, illustrations, and sample wording without notice. Illustrated monthly amounts on the pricing and services pages are examples for a stated kind of vehicle. They are not a quote for your car.

2. Quotes and applications

A quote request is an invitation for Elite to prepare an illustration. It is not acceptance, and it does not reserve a rate. A rate can change when we learn the mileage, the use of the vehicle, the inspection result, the deductible you choose, or the term you want.

You agree that the details you provide are true. That includes year, make, model, mileage, use (private, rideshare, or commercial), warning lights, leaks, modifications, and prior major repairs. If a contract is later issued on facts that were wrong in a material way, the contract’s misrepresentation terms can limit or void a claim. Those terms will be in the contract you receive, and you should read them before you accept.

Elite may decline any vehicle. Common reasons include an active drivability fault, a salvage or altered title where we cannot verify the repair, mileage past the cap for the plan, use we do not price, or an inspection that shows a failure already underway. A decline is not a judgment of you. It is a decision about whether the contract would start on a known loss.

3. Nature of a service contract

An Elite plan is a vehicle service contract for named components. It is not a promise that the vehicle will not break, and it is not a substitute for the maker’s coverage while that coverage is still in force. If factory coverage still applies to a failure, you should use that coverage first. Our contract, when issued, will say how it interacts with other protection.

Coverage exists only when all of the following are true: Elite has accepted the vehicle in writing, any waiting period in the contract has passed, the failure happened during the term and inside the mileage cap, the failed part is on your schedule, no exclusion applies, you have met the maintenance duties, and any required authorization was obtained before the repair was completed. Tear-down needed to prove a failure may be addressed in the contract. Do not assume it is covered until the wording says so.

Sample schedules on this website are educational. Your schedule may be narrower or wider. If a page and your contract disagree, the contract wins.

4. Eligibility

Plans are designed for light vehicles used privately, and for some light commercial or rideshare use that we price separately. Heavy trucks, vehicles used for racing, vehicles with a lifted or heavily modified drivetrain, and vehicles without a reliable mileage record may be ineligible.

You must be the registered keeper or have authority from the keeper. The vehicle should be in sound operating condition on the start date, apart from normal wear that the contract does not pretend to cover. Warning lights related to a system you want covered are a reason to pause enrollment until the cause is known.

There is a minimum and maximum age and mileage for each schedule. Those caps are printed on the quote. A vehicle that qualifies for Driveline may not qualify for Reserve, especially where high-voltage or complex electronics cannot be inspected to our standard.

5. What a schedule can include

Driveline schedules focus on internally lubricated engine components, the transmission or transaxle, the transfer case, and drive axles, plus the labor operations listed for replacing those parts after a mechanical breakdown.

Shield schedules add named parts in steering, suspension, brake hydraulics, climate, cooling, and fuel systems. They still do not become “everything on the car.” If a part is not named, it is not covered, even if it sits next to a named part.

Reserve schedules can add control modules, displays, cameras, and selected sensors, usually only when a recorded fault supports the symptom. Hybrid and electric lines, when purchased, name items such as an inverter cooling pump or onboard charger electronics. The high-voltage battery is covered only if a specific line says so, with its own limit.

A mobility add-on can contribute toward a rental vehicle or a capped trip cost while a covered repair is incomplete. It pays only inside daily and total caps, and only when the underlying repair is covered. It is not a roadside membership by itself, and it does not create a phone dispatch promise.

Fluids, seals, and gaskets are covered only when the contract says they are required to complete a covered repair. They are not covered as maintenance.

6. Exclusions you should expect

Unless your contract expressly says otherwise, the following are outside coverage. Read this list before you enroll, because most disputes start here.

• Routine maintenance, including oil, filters, spark plugs, brake pads and shoes, wiper blades, bulbs that are ordinary service items, and scheduled fluid changes.
• Wear that has reached the end of ordinary life, as opposed to a sudden break of a listed part.
• Paint, trim, upholstery, glass, weather seals, and cosmetic damage.
• Collision, theft, vandalism, fire, flood, hail, and other outside events. Those belong to other kinds of protection if you hold them.
• Damage from misuse, racing, overloading, or continued driving after a warning that a reasonable driver would have stopped for.
• Failures caused by a lack of required maintenance, contaminated fluids, or aftermarket software and hardware that the contract does not allow.
• Pre-existing conditions, including faults that were present, showing a symptom, or found on inspection before the start date or during a waiting period.
• Repairs performed before authorization when authorization was required, except where the contract allows a narrow emergency exception and you notify us as soon as you reasonably can.
• Consequential loss such as lost wages, lost trips, or a drop in resale value, beyond any capped mobility benefit you actually purchased.
• Any component excluded by name on your schedule or endorsement.

An exclusion can apply even when the invoice is large and even when the shop believes the repair should be covered. The schedule is the test.

7. Your maintenance duties

You must maintain the vehicle as the maker recommends, or as the contract specifies if that standard is stated. Keep records: dates, mileage, and what was done. If a failure can be linked to missed service, such as a turbocharger that lost oil supply after overdue changes, we can deny the claim.

You must not alter a covered system in a way the contract forbids. Suspension lifts, tuned engine software, and non-factory turbo kits are typical problems. Ask before you modify, not after a failure.

You must cooperate with an inspection. That can include a pre-enrollment visit and, during a claim, a look at the failed part before it is discarded. Parts may need to be kept until the file is closed.

8. Claims

Start a claim by emailing the claims address published on the contact page. Include your contract number if you have one, current mileage, a description of the symptom, and the shop’s name. The shop diagnoses the vehicle. We may ask for fault codes, photos, fluid condition, maintenance records, and a written estimate that separates parts and labor.

If the failed part is scheduled and no exclusion applies, we issue a written authorization that states the parts, the labor, and any betterment or deductible. The shop should not exceed that authorization without a further written note. Supplements for unrelated work are your cost.

If we deny a claim, the note will identify the contract language we relied on. You may ask for a review by email and add documents you think we missed. A review is a second look at the file, not a promise to reverse the decision.

Authorization is permission to proceed within the stated scope. It is not an admission that every future visit is covered, and it is not a waiver of exclusions discovered later if the facts change.

9. Deductibles, limits, and payment

The deductible is the amount you pay toward a covered repair visit, as defined in the contract. Some contracts use one deductible per repair visit. Others define a visit more narrowly. The quote will say which.

Each schedule has limits: per component, per visit, and in aggregate over the term. Once a limit is reached, further cost on that line is yours. Betterment, such as replacing a worn tire that is not covered while performing a covered repair, is yours.

Contributions (what people casually call the price of the plan) are due as the contract states. A lapse can suspend or end coverage. We do not reinstate a lapsed contract over a failure that happened while it was lapsed.

Payment instructions are given in the enrollment documents. Do not send card numbers through website forms.

10. Term, renewal, and cancellation

The term is a period of time, a mileage cap, or whichever comes first, as printed on your contract. Coverage does not continue past that point because a repair was “almost” done or because you meant to renew.

Renewal is a new decision. We restate the rate, deductible, and any wording changes. Silence is not acceptance. If you do not want to renew, say so by email before the end date.

You may cancel as the contract allows. Cancellation refunds, if any, depend on whether a claim has been paid, how much of the term has run, and any flat cancellation charge stated in the contract. We may cancel for non-payment, misrepresentation, or a change in use you did not tell us about, again as the contract describes. Website text cannot create a refund the contract does not give.

11. Transfer

Some contracts can transfer to a later keeper of the same vehicle if you ask during the term, the vehicle still qualifies, and any transfer fee is paid. Coverage does not follow you to a different vehicle unless we issue a new contract. A private sale of the car does not automatically sell the contract with it.

12. Acceptable use

You will not misuse the site. That includes attempting to break, scrape, or overload it, sending malware, impersonating Elite or another person, harvesting addresses, or using the forms to send anything other than a genuine coverage, quote, claim, subscription, or unsubscribe request.

You will not rely on the site as professional mechanical, legal, or financial advice. Repair decisions belong with a qualified technician who has seen the vehicle. Contract decisions belong with the wording you sign.

13. Intellectual property

The Elite name, shield mark, page design, and original text on this site belong to Elite or its licensors. You may view and print pages for your own enrollment or claim. You may not copy the site for a competing service, remove notices, or suggest that your product is ours. Vehicle photographs are used under license for this site and are not a grant of rights to you.

If you send us a suggestion, you agree we may use the idea to improve contracts or the site without paying you, and that you will not send us confidential mechanical designs you want kept secret.

14. Disclaimers and liability

The site is provided as available. Illustrations, stories, scores, and timelines are descriptions of how the desk works or of past files. They are not a warranty that your repair will be authorized, that a shop will have parts, or that a reply will arrive inside the stated target on every day.

To the fullest extent allowed by applicable law, Elite is not liable for indirect, incidental, special, or consequential loss arising from use of the site or from a decision to enroll or not enroll, including lost use of a vehicle beyond any mobility cap in a contract that was actually issued and applies.

Where liability cannot be excluded, it is limited to the amount you paid Elite for the contract at issue during the three months before the claim, or, if no contract was issued, to zero for website use. Some rules do not allow certain limits. In that case the limit applies only as far as it is allowed.

You will indemnify Elite against claims arising from information you submitted that was false, from a repair you authorized outside the written scope, or from your misuse of the site, except to the extent caused by our own failure to follow a contract we issued.

15. Changes, entire agreement, and contact

We may update these terms by posting a new version on this page with a new date. The version in force when you use the site applies to that use. A contract already issued changes only by the amendment process inside that contract, not by a silent website edit.

If a section of these terms is unenforceable, the rest remains. These terms, plus any contract you later accept, are the entire agreement about the site and that contract. They replace oral sales talk.

Questions about these terms: hello@elitemobileautodetail.com. Claim files: claims@elitemobileautodetail.com. Please put your contract number in the subject when you have one. We do not publish a telephone line or a street address for service of casual inquiries. Formal notices must follow the notice clause in your contract if you have one.

These website terms are governed by the laws that apply where Elite conducts the administration of the contract, without regard to conflict-of-law rules that would send the dispute somewhere else, and without any waiver of protections that mandatory consumer rules give you and that cannot be waived. Disputes should first be raised by email so the file can be reviewed. If a dispute remains, it will be brought in a court that has authority over that administration, unless a mandatory rule lets you bring it closer to home.